Careers

This is a responsible supervisory position which requires work with area aging service providers; To provide oversight and coordination of the Ombudsman Program for the Area Agency on Aging (AAA) program; Knowledge of federal, state and local agencies, such as Area Agency on Aging (AAA), Office of Area Agencies on Aging (OAAA), Health and Human Services Commission (HHSC), Ombudsman database, Administration for Community Living (ACL), Code of Federal Regulations (CFR), Texas Administrative Code (TAC), and the Older Americans Act (OAA).

Duties include: Recruiting and supervising volunteer ombudsmen, providing direct ombudsman services and providing technical assistance to individuals and organizations; Coordinate standing budget meeting with AAA management; Conducts program performance reviews for department staff; Responsible for internal/external reports; Track and monitor staff time in ADP; Analyze, develop, maintain, and track budget, financials and related expenses; Ensures compliance and knowledge of AAA, OAAA, HHSC, State Long-Term Care Ombudsman Program Ombudsman Policies and Procedures Manual, Ombudsman database, ACL, CFR, TAC, and OAA; Assists, plans, develops, implements and monitors policies and procedures per internal/external agencies; Ensures invoices for services for direct staff are reconciled; Supervises and administers the Long-Term Care Ombudsman Program, including advocacy and upholding resident’s rights; Supervises Staff Ombudsmen temporary project staff and voluntary Ombudsmen; Coordinates at least 36 hours of training for new recruits and participates in training sessions; Coordinate and provide in-service training as necessary to assure volunteer eligibility and annual re-certification and volunteer knowledge of current ombudsman issues; Maintains files and records of volunteer recruitment, screening, and required certification training in accordance with Ombudsman policies and procedures; Plans, coordinates, conducts quarterly Ombudsman training sessions and volunteer recognition events; Maintains a reporting process and a filing system of Certified Volunteer Ombudsmen activity reports; Prepare, review and maintain credit card reconciliation; Maintains a minimum case load that includes visits to nursing homes and assisted living care facilities and maintains complaint investigation reports and activity reports in the Ombudsman database; Attends Resident Care Plans and serves as a mediator for residents, family and staff members; Develops and implements Family Councils, including training interested facility staff and family members on the skills and techniques of productive long-term care family council partnerships; Participates with mandated Regulatory Services Surveys of unscheduled facility visits and resident group meetings, and communicates any needs or problems that require HHSC/Long-Term Care Regulatory or Adult Protective Services investigation; Provides consultation to long-term care staff on residents’ rights.

Knowledge of supervisory management; Knowledge of Older Americans Act (OAA), TAC and the advocacy role of the Ombudsman in long-term care facilities; Skill in employee and volunteer recruitment, training, retention, and supervision; Engages in mediation of complex situations, including resolution of complaints in nursing homes and assisted living facilities; Assesses and evaluates projects; Knowledge of state and other applicable regulations and regulatory process for nursing homes and assisted living facilities; Knowledge of services available and levels of care in community and ability to refer and provide information to families; Develops trust and rapport with residents and staff; Familiarity with aging grants and grant preparation; Works independently and creatively and; Maintains appropriate necessary certifications; Employees may be required to drive their personal vehicle for business purposes, and mileage will be paid in accordance with AACOG reimbursement policy; Performs other job related duties as assigned.

Desired Degree/Job Experience: Bachelor’s Degree in Social Services, Administration or a related field. A minimum of five (5) years of related experience in social services, including volunteer recruiting, training and retention skills, and supervisory/management experience; along with community networking knowledge. Any equivalent combination of experience and training which provides the required knowledge, skill, and abilities.

Other Qualifications: Bilingual Spanish/English preferred; Knowledge of federal, state and agency guidelines and policies governing aging programs; Proficient in Microsoft Office suite; Knowledge of the budget process that includes program and fiscal reports, policies, procedures; Establish and maintain effective and cooperative working relationships with a variety of persons from diverse socioeconomic and political backgrounds; Establish effective collaborations and referral linkages with other service providers; Communicate effectively, both orally and in writing; Good organizational skills, detail oriented, ability to coordinate, schedule, and present training workshops; Read and understand program manuals, operating procedures, and program standards; Operate a computer and standard office equipment; Write and prepare memos, letters, reports, and policies and procedures; Work independently and creatively with minimal supervision.

Certificates and Licenses Required: Certification as a Long-Term Care Ombudsman II by the Texas State Long-Term Care Ombudsman State Office within 30 months of becoming a LTCO.

This position is a Pay Grade 15, with a starting annual salary of $58,656.00. This is an exempt position. Open until Filled. Only electronic online applications will be accepted.

AACOG is a qualifying employer for the US Department of Education’s Public Service Loan Forgiveness (PSLF).

AACOG offers a generous benefits package. These benefits can be reviewed at ADVANTAGES of WORKING for AACOG.